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Client Service Specialist

We are looking for an individual to join our Client Services team here at our Headquarters in Prescot, Knowsley.

As a Client Services Specialist, you will be responsible for handling the full life cycle of an appointment from the first stage right through until the final certificate upon completion of the analysis. As the main point of contact for the client and the overseas offices, you will be responsible for managing between 50-80 appointments at any one time. Accuracy and attention to detail will be of paramount importance. You will maintain regular and prompt communication with the client and overseas offices both verbally and electronically. You will handle all client enquiries, produce daily ‘Inspection Status’ progress reports and information flows and raise invoices for works carried out. It will be vital you adhere to the appropriate official standards i.e. ISO.

Key competencies and skills required:

  • Good customer facing skills, presenting a professional image and able to develop sound business relationships.
  • Good interpersonal skills with the ability to communicate (verbally/Written) and liaise professionally at ALL levels within and outside of the Company.
  • Team player with dignity and due respect for fellow colleagues.
  • A good understanding of quality of service and appreciation of factors involved in delivering a quality service.
  • Excellent organisation with a good attention to detail and accuracy.
  • A proactive approach working from own initiative.
  • IT Literate: Competent with Microsoft Office packages and confident in preparing management information and reports.
  • GCSE grade A-C or equivalent in English Language, Maths and Science.
  • Languages – desirable (Spanish, Mandarin, Russian)

 

Working Hours

Monday to Friday 08.30 to 17.00 with one hour for lunch.

Benefits

Annual Leave: 20 days holiday increasing by one per year up to a maximum of 25 days, plus bank holidays.

Contributory pension scheme: 5% employer 4% employee.

Life assurance scheme: equal to 4 x annual gross salary.

Employee Assistance Programme.

Free car parking on site.

Full training will be given (with some overseas travel).