x
✕
x

Speak to an Expert Today!

Our experienced team are always available to assist with your global inspection and analysis requirements.

This field is for validation purposes and should be left unchanged.

HERE FOR YOU

Our experienced team is always available to assist you with your global inspection and analysis requirements.

This field is for validation purposes and should be left unchanged.
Careers

Client Services Coordinator

WHAT IS ON OFFER

Alfred H Knight has an exciting opportunity for a Client Services Coordinator to join our team based in Liverpool, UK.

We provide clients around the globe with clear risk management solutions to monitor intrinsic values, compliance and brand protection. Our in-depth knowledge and approach allows us to tailor our services to suit your individual needs.

The Client Services department aims to provide the Company’s customer base with prompt, accurate and insightful operational updates concerning the movement of consignments of material around the world. With a keen focus on customer service, the department seeks to ensure the client receives proactive guidance and information that facilitates their commercial transaction via the reporting of accurate weights and acquisition of representative samples by the in-field teams. The end-to-end process involves the quotation of services, acknowledgement of appointment, facilitating internal communication with AHK’s overseas entities, information and incident updating and final reporting of job details.

 

ABOUT US

Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.

We have honed & carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. Click here to find out more about AHK.

 

DO YOU HAVE WHAT IT TAKES?

To be successful at Alfred H Knight you will need to display the following:

REQUIRED KNOWLEDGE AND WORK EXPERIENCE

 

Required Competencies

  • Proactive approach to first class customer service delivery.
  • Inquisitive / willingness to learn and develop skills and knowledge.
  • Excellent communicator at all levels.
  • Willingness to go the extra mile in order to maintain service delivery and client satisfaction.
  • Ability to work independently and as part of a wider team in order to fulfil customer and business expectations.

 

Required Work Experience

  • Communication: Good interpersonal skills, able to communicate both verbally and in writing and liaise professionally at all levels within the company, both UK and overseas.
  • A team player with dignity and due respect for fellow colleagues.
  • A good understanding of quality of service and appreciation of factors involved in delivering a quality service.
  • Excellent organisation and time-management skills with a good attention to detail and accuracy.
  • IT Literate: Competence with standard Microsoft software packages and competent in preparing management information and reports.
  • A proactive approach working from your own initiative.

 

Required Qualifications

  • GCSE grade A – C English, Maths and Science.
  • Mandarin, Portuguese, Spanish or French is highly advantageous.

 

BENEFITS

We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme.

Apply Now