27/05/22

Client Services Coordinator

What is on offer?

Alfred H Knight Energy Services are looking to recruit a Client Services Coordinator to join our Team in Dundonald. The responsibility of the Client Services Coordinator role is to organise AHKES solid fuel laboratory and shipping related appointments. This client-facing position must ensure that a professional level of service is maintained and succeeded at all times. The incumbent will be responsible for meeting client expectations whilst accurately reporting on results and operations in a timely manner.

The successful candidate will liaise with the relevant stakeholders to ensure that client appointments are fulfilled with the reporting of operations and documents in a timely manner, whilst identifying methods to standardise, streamline and improve service levels. This role is required to work closely in conjunction with operations coordinators in both the shipping and laboratory administration departments.

About us

Alfred H Knight are an independent provider of inspection and testing services. Established in 1881, AHK operates in more than 40 countries with a well-earned reputation for providing reliable, professional services.

We provide specialist services for a wide range of commodities within base and minor metals, steel raw materials, ferroalloys, precious metals, platinum group metals, industrial minerals, solid fuels, and fertilisers. Our clients include miners, smelters, refineries, traders, financial institutions and government bodies.

We maintain rigorous quality standards to ensure that our operations provide the highest level of services to our clients. We achieve this through compliance with industry standards and regulations for laboratory, inspection and quality management, including ISO: IEC 17025, 17020, 9001, 14001 and 45001.

Our people are our finest asset and as a truly global company, we value diversity, and respect people from all backgrounds. Click here to find out more about AHK.

 

Do you have what it takes?

Responsibilities: 

• Liaise with clients on all aspects of appointments to ensure that a professional level of service is maintained and all business is conducted and reported accurately in a timely and professional manner.
• Develop relationships and always communicate effectively with all AHKES stakeholders, team personnel and clients to ensure customer’s requirements and expectations are met.
• Periodically cover sample reception and ensure all work received is logged in an accurate and timely manner.
• Follow the departmental procedures and processes in terms of conducting client appointments.
• Evaluate all documentation and analysis results prior to issuance.
• Flexibility to move between laboratory and shipping operations departments offering support and assistance where workload demands, as directed by Client Services Operations Manager.
• Train staff in the department when required. Ensuring advice and guidance is sought from the Client Services Operations Manager.
• Communicate any issues to the Client Services Operations Manager.

To be successful at Alfred H Knight, you will need to display the following:

Required Competencies 

• Operational skills and good communication – These are key in order to solve problems and assist in fluid situations.
• Flexible and adaptable to the environment – A fast paced environment that often requires flexibility.
• Be dynamic and think ahead/out of the box to solve problems in a changing environment.

 Required Knowledge, Skills and Behaviours 

• Strong communication skills and adaptable to the situation/culture.
• Ability to create/maintain relationships.
• Pro-active mindset and ability to “think ahead”.
• Strive for perfection and keen eye for detail.
• Good operational skills and ability to adapt to a fast paced intense environment.
• Team player – support colleagues, management and the business needs.
• Knowledge of IT systems including Google and Microsoft packages.
• Excellent English skills (written & oral)
• Be flexible and willing to work alongside the business requirements/needs. This includes working evenings and weekend where required.
• Be able to work under minimal supervision.

Required Work Experience

• Previous work experience within a commercial and/or team environment (desired but not essential).

Required Qualifications 

• Undergraduate degree or equivalent professional certification and experience.

Travel / Rotation Requirements 

• Travel as required both domestically and internationally.
• Must have a valid passport and ability to obtain visas as necessary.
• Must be available to work overtime & weekends where necessary.

 

What are the benefits?

We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme.

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