Our experienced team is always available to assist you with your global inspection and analysis requirements.


Finance Applications Support Analyst


Alfred H Knight has an exciting opportunity for a Finance Applications Support Analyst to join our Finance  team in Prescot. As a Finance Applications Support Analyst you will work as part of a small team, providing  finance systems support to 70 Alfred H Knight Finance Systems users across the globe, along with Project  Support to the rest of the Systems Team.



Alfred H Knight is a totally independent, family owned business spanning five generations. A global network  of strategically placed offices and laboratories enable global trade by providing independent inspection,  analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.

We have honed & carefully crafted our reputation. Delivering knowledge and professionalism in all aspects  of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and  people. Click here to find out more about AHK.



To be successful at Alfred H Knight you will need to display the following:


Job Responsibilities

  • Working with tools provided, deliver 1st and 2nd line user support for Finance Applications  (Infor Sun Systems v6.3, Infor BI Q&A 11, Sharper light Reporting and related applications)
  • Maintain records of incidents and requests, including notes on resolutions in Asana
  • Ensure delivery against any agreed SLA’s
  • Carry out Finance System housekeeping as directed
  • Provide support on systems interfaces
  • Investigate, analyse and document reported incidents and assign to other team members when necessary
  • Support with the documentation of incident reports in the event of major incidents.
  • Identify opportunities to automate and or improve processes within the Finance Systems  function, making appropriate suggestions to line manager
  • Build excellent working relationships with the internal IT Department, software authors and  systems users
  • Escalate any system change requests or other incidents to the Finance Systems Manager as  required
  • Run audit reports for users and interrogate the data base where necessary
  • This role may involve travel to both UK and overseas sites to assist with system implementations  and training. A usual trip would be between 1 to 2 weeks in duration
  • To undertake other duties of an appropriate nature under direction of Line Manager




  • Previous experience in 1st and 2nd line finance application support role (desirable)
  • Experience using Infor Sun Systems (desirable)
  • Experience using tools such as MS Word, MS Excel (or Google Apps) essential
  • Booking Keeping / Accounts knowledge (desirable)



  • NVQ Level 3 or above


Person Specification 

  • Analytical mind-set with ability to resolve complex problems with excellent user outcomes
  • Accepts accountability and ownership of system issues
  • User focussed, with ability to interact with users and champion user needs
  • Effective communication of business change and processes
  • Confidence in communicating system issues to internal or external audiences with varying  degrees of system/technical understanding


Technical Specification

  • Finance system knowledge (such as Sage, Sun Systems)
  • MS Office knowledge



We are offering an excellent opportunity with a salary and benefits package to match including pension,  life assurance and an employee assistance programme.

Apply Now