Alfred H Knight has an exciting opportunity for a Finance Applications Support Analyst to join our Finance team in Prescot. As a Finance Applications Support Analyst you will work as part of a small team, providing finance systems support to 70 Alfred H Knight Finance Systems users across the globe, along with Project Support to the rest of the Systems Team.
Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.
We have honed & carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. Click here to find out more about AHK.
DO YOU HAVE WHAT IT TAKES?
To be successful at Alfred H Knight you will need to display the following:
Working with tools provided, deliver 1st and 2nd line user support for Finance Applications (Infor Sun Systems v6.3, Infor BI Q&A 11, Sharper light Reporting and related applications)
Maintain records of incidents and requests, including notes on resolutions in Asana
Ensure delivery against any agreed SLA’s
Carry out Finance System housekeeping as directed
Provide support on systems interfaces
Investigate, analyse and document reported incidents and assign to other team members when necessary
Support with the documentation of incident reports in the event of major incidents.
Identify opportunities to automate and or improve processes within the Finance Systems function, making appropriate suggestions to line manager
Build excellent working relationships with the internal IT Department, software authors and systems users
Escalate any system change requests or other incidents to the Finance Systems Manager as required
Run audit reports for users and interrogate the data base where necessary
This role may involve travel to both UK and overseas sites to assist with system implementations and training. A usual trip would be between 1 to 2 weeks in duration
To undertake other duties of an appropriate nature under direction of Line Manager
SKILLS, QUALIFICATIONS AND COMPETENCIES
Previous experience in 1st and 2nd line finance application support role (desirable)
Experience using Infor Sun Systems (desirable)
Experience using tools such as MS Word, MS Excel (or Google Apps) essential
Booking Keeping / Accounts knowledge (desirable)
NVQ Level 3 or above
Analytical mind-set with ability to resolve complex problems with excellent user outcomes
Accepts accountability and ownership of system issues
User focussed, with ability to interact with users and champion user needs
Effective communication of business change and processes
Confidence in communicating system issues to internal or external audiences with varying degrees of system/technical understanding
Finance system knowledge (such as Sage, Sun Systems)
MS Office knowledge
We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme.