Alfred H Knight has an exciting opportunity for an IT Vendor Manager to join our team based in Liverpool, UK. You will be responsible for all aspects of IT vendor management, such as onboarding, monitoring performance, managing subscriptions, and identifying potential new vendors. Additionally, you will support IT Analysts in researching, recommending, and implementing solutions that require third-party IT vendors and suppliers.
Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.
We have honed and carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. Click here to find out more about AHK.
DO YOU HAVE WHAT IT TAKES?
To be successful at Alfred H Knight you will need to display the following:
REQUIRED KNOWLEDGE AND WORK EXPERIENCE
Research alternative IT vendors, making recommendations for change where appropriate.
Ensure that vendors deliver in line with project requirements, within the authorised budget and agreed timescales.
Ensure IT vendors meet all agreed contractual obligations.
Document, communicate, and prioritise outstanding issues with IT vendors, using appropriate tools.
Create and track service improvement plans (SIP) where required.
Support the IT department’s Business Analysts in conducting feasibility studies, by researching and sourcing potential IT vendors.
Support the IT department’s Implementation Team, throughout the implementation of any systems provided by third party IT vendors.
Coordinate the handover of third party systems (post-implementation) to the Service Desk and Application Support team, organising training where required.
Closely liaise with internal stakeholders on all aspects of IT vendor management.
Coordinate software/infrastructure/hardware installations involving external engineers, ensuring adequate support is provided internally.
Provide demonstrations of third party IT vendor solutions to stakeholders.
Manage and administer AHK’s software subscriptions and user licenses.
To undertake other duties of an appropriate nature under the direction of the Line Manager.
Required Work Experience
Minimum 2 years relevant work experience.
Educated to degree level (high grade) or above.
Experience managing vendors and leading negotiations.
Experience sourcing and making recommendations on vendors.
Experience working in IT/technical environment.
Strong stakeholder management and relationship-building skills.
Very well organised.
Strong negotiating skills.
Excellent communications skills.
Experience leading feasibility studies on off the shelf products.
Experience managing IT vendors.
Experience using tools such as Jira and Google Apps.
Spanish language skills.
Spanish – business proficiency desired.
We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme.