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Senior IT Service Desk Analyst

What is on offer?

AHK has an opportunity for a Senior IT Service Desk Analyst to join our IT Team based at our head office in Prescot.

Reporting to the Service Desk Manager the Senior IT Service Desk Analyst will provide IT support to AHK group staff Group-wide and to ensure that all of AHK group IT systems operate effectively and reliably.

Successful candidates should be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. Experience with desktop hardware, software applications, operating systems and network connectivity is required. 


About us

Alfred H Knight is an independent provider of inspection and testing services. Established in 1881, AHK operates in more than 40 countries with a well-earned reputation for providing reliable, professional services.

We provide specialist services for a wide range of commodities within base and minor metals, steel raw materials, ferroalloys, precious metals, platinum group metals, industrial minerals, solid fuels and fertilisers. Our clients include miners, smelters, refineries, traders, financial institutions and government bodies.

We maintain rigorous quality standards to ensure that our operations provide the highest level of services to our clients. We achieve this through compliance with industry standards and regulations for laboratory, inspection and quality management, including ISO: IEC 17025, 17020, 9001, 14001 and 45001.

Our people are our finest asset and as a truly global company, we value diversity, and respect people from all backgrounds.


Do you have what it takes?

To be successful at Alfred H Knight, you will need to display the following:


Required Knowledge and Work Experience

The ideal candidate will have a minimum of 5 years’ experience within a similar support role with a solid grounding in the following:

  • Proven customer service skills
  • Windows Desktop Operating Systems (Windows 10 and below)
  • Google G Suite
  • Working knowledge of Helpdesk ticketing and remote management solutions
  •  Active Directory – User Administration
  • Knowledge of Citrix, VMWare, and Cisco / Meraki Technologies (advantageous)
  • Problem-solving skills
  • Good attention to detail
  • Good written and documentation skills
  • Team Player


Technical Specification

  • Google G Suite (GMail, Google Chat, Google Docs) or equivalent
  • Windows Desktop Operating Systems (Windows 10)
  • MAC Operating System
  • Apple iOS and Android Mobile Operating Systems
  • Microsoft Office 2016 and 2019


Required Qualifications

While there are no certifications required for this position holding one of the below is advantageous

  • HDI (Desktop Support Technician or Support Centre Analyst),
  • CompTIA (A+, Linux+, Security +, Network+)
  • Microsoft (Microsoft Certified IT Professional or Microsoft Certified Systems Administrator). 
  • TIL Foundations
  • Cisco


Required Languages

  • Spanish – business proficiency (desirable).


 What are the benefits?

We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme.

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