At Alfred H Knight (AHK), we believe that operational expertise is the foundation of exceptional service. This year, as we returned to CESCO Asia Copper Week, we are shining a spotlight on Lina Shang, Senior Business Support Supervisor for AHK China.

Lina leverages operational expertise to drive technical excellence across AHK’s inspection, testing, and consultancy services, enabling clients to navigate complex processes with confidence.

Lina Shang, Senior Business Support Supervisor.

LINA’S INTRODUCTION TO THE TIC INDUSTRY

Lina’s journey into the Testing, Inspection, and Certification (TIC) industry began almost two decades ago, a decision that would shape a long and rewarding career at AHK China.

“With the guidance of my leaders, I have gained a tremendous amount of knowledge over my career, and I’ve been proud to contribute to AHK for over 18 years,” she shares.

Her long tenure reflects both her dedication and her ability to adapt and excel in a technical, client-focused environment.

A DAY IN THE LIFE OF A SENIOR BUSINESS SUPPORT SUPERVISOR

Lina Shang, Senior Business Support Supervisor, with AHK colleagues at CESCO Asia.

Lina plays a pivotal role in AHK China’s operations, assisting with recruitment, training, management, quotation preparation, and job handling. Her role also sees her liaising with key clients across the base metals and new energy materials sectors.

“For me, no two days are the same,” Lina says. “From coordinating client requests to ensuring internal operations run smoothly, my work blends technical knowledge with strategic oversight.”

SOLVING CHALLENGES THROUGH OPERATIONAL EXPERTISE

“Crafting detailed and accurate quotations is far more than just sending a price list,” Lina explains. “It’s about active listening and understanding the unique needs behind each enquiry. Every day brings a new puzzle to solve, a new industry to learn about, and a new opportunity to provide clarity.”

A central challenge for Lina and her team is demystifying complex processes for clients. Many clients come with a problem to solve, but aren’t sure which service is right for them or how the process works. Lina bridges that knowledge gap, transforming uncertainty into clear, actionable solutions.

Her expertise isn’t just learned from manuals; it comes from mentorship and hands-on experience. “Over the years, seasoned inspectors and senior managers have shared their knowledge generously,” she says. “That support allows me to offer clients insights that are both technically sound and practical.”

DRIVING CLIENT SUCCESS AND INDUSTRY STANDARDS

Lina Shang, Senior Business Support Supervisor, and AHK Colleagues at CESCO Asia.

Lina’s operational expertise extends beyond individual client support. By ensuring accurate and actionable quotations, her work helps AHK maintain technical excellence across inspection, testing, and consultancy services.

This operational consistency not only supports client success but also reinforces AHK’s role in setting high industry standards.

WHAT DRIVES LINA’S OPERATIONAL EXPERTISE

“What I enjoy most about AHK is the culture of collaboration and shared purpose,” Lina shares. “We are a community of experts driven by a common goal: to make a real difference for our clients. The people here are not just colleagues, they are the ones who have shaped my professional journey, making AHK a truly special place to grow and contribute.”

Her experience reflects the company’s commitment to fostering talent and empowering teams to deliver operational excellence in technical services.

INDEPENDENT SUPPORT FROM AN INDUSTRY EXPERT

At Alfred H Knight, we help clients build confidence in their operations through independent inspection, testing, and consultancy services.

Contact our team today to see how we can support your business with reliable, technically driven solutions.